Conflict in the workplace is very common and can cause real problems for business operations. There are strategies that can help. The Workforce Development Innovation Center (WDIC) at Central Ohio Technical College (COTC) is holding a workshop called "Conflict Resolution for Managers & Supervisors." It is being held on May 2 from 8:00 a.m. to noon on the COTC Coshocton campus, 200 N. Whitewoman St., in Montgomery Hall room 150.

The program focuses on the fundamentals of crucial conversations and how each personality or temperament responds to conflict differently. Participants will complete temperament assessments and then actively evaluate their approach at different stages of conflict, while also working through the process of conflict management and engaging in dialogue surrounding (a) workplace bullying, and (b) managing shame and blame.

"The purpose of the conflict resolution workshop is to provide training and support to supervisors and managers - or those with recognized potential," explained Vicki Maple, director of the WDIC at COTC. "It is also ideal training for your emerging leaders who may be in consideration for advancement, or simply those who face conflict in the workplace daily whether it be within a team or from customers and clients."

Addressing conflict and skills gaps that occur with rapid promotion and dynamic organizational change, this program provides maximum impact with an interactive session that takes a direct- approach to the relevancy of the dynamics of various organizational cultures where conflict is sure to occur. It's ideal for businesses large and small, plus public service agencies and the manufacturing industry.

Participants will learn the technical terminology and methodology employed by the topic; often including team exercises to enrich the participants' learning experience, enabling them to recall and apply the material long after the session has ended.