COSHOCTON -- Coshocton County residents received alerts over the weekend (March 15-16) concerning a recent phone phishing scam.
According to Coshocton County Home Loan Savings Bank President Kyle Hamilton, he was alerted to the scam on Sunday afternoon. He said it was later discovered through data reports that the scam was a wide spread scam affecting various banks in several counties in the state. He said there has been no known breach of customer information from the banks involved. He said according to data information the scam appears to involve a random selection of counties in the state, banks, and types of credit, debit cards, such as Visa or Mastercard.
Hamilton reports once the scam was identified, Coshocton County Home Loan Savings Bank customers were alerted, as a courtesy, via email, and automated phone voice messages from the Coshocton County Emergency Management Alert (EMA).
Customers in Coshocton County and several southern Ohio counties were reportedly receiving phone calls over the weekend from an automated phone message system informing the person that their bank ATM/debit cards were locked. The message stated that the bank was requiring them to respond to the matter immediately by pressing the number 1 on their phone then entering their sixteen digit card number. Once this was completed by the customer was then instructed to enter their personal identification number, also known as the PIN number. The scam was attempting to obtain the customer numbers and PIN numbers to gain access to the customer's account via the ATM, or point of sale purchase details.
According to information released by the security service, First Data, banks, and other financial lending institutes would not request their customer's ATM/debit card numbers, PIN numbers, or other account information over the phone, or email due to required security guidelines. The bank would have this information on file, so there would be no need to request it.
If you receive a call or email and suspect a phishing scam, do not provide or confirm any information that is being requested, or directed, but attempt to gain as much information from the caller, or email as you can, such as a the name of the caller, a call back phone number, text number, or email address. If information can be obtained the customer should then contact their bank, or lending institute immediately, or on the next business day so that the matter can be further investigated.
Hamilton said there has been minimal impact to Coshocton County Home Loan Savings Bank customers that did respond to the scam. He said the bank is following their appropriate process to respond to the matter. Hamilton wished to reiterate that the scam was not the result of any breach of confidentiality of customer's personal banking information, and that it is a wide spread, random scam attempt.